Policies

 

Huey’s Son Apparel & Accessories: Store Policies

Welcome to Huey’s Son Apparel & Accessories! As a small business, we take great pride in delivering high-quality, handcrafted products rooted in culture, craftsmanship, and care. Because we operate on a small scale, we must strictly enforce our policies to maintain the integrity of our process.

By purchasing from our shop or subscribing to our services, you agree to the terms and conditions outlined below. All returns, exchanges, and exceptions are evaluated on a case-by-case basis at the sole discretion of Huey’s Son.

1. General Ordering & Shipping Policies

  • All Sales Are Final: We do not offer cash or credit card refunds.

  • Shipping Schedule: We ship packages three days a week: Tuesdays, Thursdays, and Saturdays.

  • Processing Time: Please allow 4 to 8 business days for orders to be processed and shipped. This timeline excludes major holidays, weekends, and postal holidays.

  • Carrier Selection: We ship primarily via USPS First Class and FedEx. You may select your preferred shipping method at checkout.

  • Order Corrections: If you need to make changes to your order, email us with your order number (or reply to your confirmation email) within 24 hours of placing the order. While we will do our best to accommodate, corrections are not guaranteed.

2. Address Policy & Delivery

  • Address Accuracy: Please verify your shipping address is correct before completing checkout. As a small business, we cannot replace or refund orders that are lost due to incorrect addresses.

  • Returned Packages: If a package is returned to us by the carrier due to an incorrect or incomplete address provided by the customer, you will be responsible for paying an additional shipping fee to have it resent.

3. Subscription Box Policies

By signing up for a Huey’s Son Subscription Box, you agree to the following terms:

  • Billing & Renewal: Subscriptions automatically renew on your designated billing cycle. You are responsible for keeping your payment method and shipping address up to date in your customer account.

  • No Returns or Exchanges: The "All Sales Are Final" policy applies strictly to subscription boxes. Subscription items cannot be returned or exchanged for store credit, cash, or alternative sizes.

  • Sizing for Subscriptions: Subscription box profiles must be filled out accurately. We cannot swap items if you select or receive the wrong size. You may update your size preferences by emailing us for future boxes prior to your next billing date.

  • Cancellation Policy: You can cancel your subscription at any time through your account portal. To avoid being charged for the next cycle, you must cancel at least 48 hours prior to your renewal date. Past payments are non-refundable, and scheduled boxes will still be shipped.

4. Apparel Specific Policies

  • Store Credit Only: Approved clothing returns will be issued via store credit only, which can be applied toward future purchases.

  • No Sizing Returns/Exchanges: We do not accept returns or exchanges based on sizing concerns. Accurate size charts, garment dimensions, and fit recommendations (including when to size up) are provided on each product page. Customers are responsible for selecting the correct size.

  • Restocking Fee: Any return or exchange that is exceptionally approved by management will be subject to a restocking fee. This fee is paid by the customer and will be deducted from the final store credit amount.

  • Return Shipping Costs: For approved exchanges, the customer is responsible for the shipping costs to send the item back to Huey's Son, as well as the shipping costs to have the new item sent out. Huey’s Son does not cover return shipping fees.

5. Lost, Damaged, or Mishandled Shipments

  • Small Business Liability Limitation: Huey’s Son is a small business and is not responsible for packages that are lost, stolen, or damaged during shipping.

  • USPS Insurance Claims: All orders are shipped via insured carriers. If your package arrives damaged, is missing items, or is lost by the carrier, the customer must file an insurance claim directly with USPS (or FedEx) for reimbursement. We cannot issue replacements or refunds for carrier-related issues.

  • Our Responsibility/Errors: We do not replace pins or apparel that you have personally damaged. However, if a shipping issue or product mistake is directly our fault (e.g., we shipped the wrong item or wrong size from what you ordered), you must contact us within two (2) weeks of the shipping date to have it corrected.

6. How to Request a Return or Exchange (Prior Approval Required)

All returns, exchanges, and store credit requests require prior written approval. Unauthorized returns sent back to us will not be accepted or credited.

To request an evaluation for an order issue or damaged pin upon arrival:

  1. Email us IMMEDIATELY at info@hueyssons.com or reply directly to your order confirmation email.

  2. Include your Order Number, Full Name, a brief explanation of the issue, and clear photos of the defect/error if applicable.

  3. Wait for formal confirmation and instructions from our team before shipping anything back.